Last Updated: January 18, 2026
At PeakTek Solutions (“we,” “us,” or “our”), we are committed to protecting your privacy and the confidentiality of your intellectual property. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website or use our 3D printing and design services, and this policy is drafted in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Name, shipping address, billing address, email address, and telephone number when you place an order or register specifically for our services.
- Business Information: Company name and industry details if you are registering as a business client.
- Financial Data: We do not store full credit card numbers. All payment transactions are processed through secure third-party payment processors (e.g., Stripe, PayPal, or WooCommerce Payments).
- Technical Data: IP address, browser type, and operating system, collected automatically via Cookies to improve your website experience.
We understand that the 3D files (STL, OBJ, STEP, etc.) you upload may contain proprietary or confidential designs. We treat all uploaded files as Strictly Confidential. These files are used solely for the purpose of quoting, manufacturing, and shipping your order. We do not share, sell, or distribute your design files to third parties.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your 3D printing orders.
- Provide cost estimates and technical consultations regarding your 3D models.
- Ship your finished parts via third-party couriers (e.g., Canada Post, UPS, FedEx).
- Communicate with you about order status, updates, or design issues.
- Process payments and prevent fraudulent transactions.
- Comply with applicable legal requirements in Ontario and Canada.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information only in the following specific situations:
- Service Providers: We may share data with third-party vendors who perform services for us, such as payment processing (WooCommerce), shipping, and website hosting.
- Legal Obligations: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Security of Your Data
We use administrative, technical, and physical security measures to help protect your personal information and intellectual property. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception.
5. Retention of Design Files
Unless otherwise requested, we may retain your 3D design files for a limited period after order fulfillment to facilitate re-orders or handle quality disputes. You may request the permanent deletion of your files from our servers at any time by contacting us.
6. Your Rights
Residents of Canada have the right to request access to, correction of, or deletion of their personal data. If you wish to exercise these rights, please contact us using the information below.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
PeakTek Solutions
Newmarket, Ontario, Canada
Email: support@peaktek.ca
Phone: 647- 947 – 2834